Perlindungan Hak Nasabah melalui Mediasi dalam Penyelesaian Sengketa Perbankan di Indonesia

Fitria Amini* — Thu, 12 Dec 2024 00:00:00 +0000

Mediation is an important alternative dispute resolution mechanism in protecting customer rights in the Indonesian banking sector. With its efficient, flexible and cost-effective nature, mediation offers a fair solution to disputes between banks and customers, especially in situations where litigation is often slow and expensive. Regulations such as Law No. 21/2011 on the Financial Services Authority and related POJKs have provided a legal foundation for the implementation of mediation through institutions such as LAPS SJK. However, the implementation of mediation faces challenges in the form of low customer awareness, uneven professionalism of mediators, and less than optimal supervision. This research uses a normative approach to analyse the regulation and practice of mediation in the protection of customer rights. The results show that mediation has great potential to improve access to justice for customers, but requires strengthening in the aspects of regulation, socialisation, and mediator training. With coordinated efforts, mediation can be a reliable instrument to effectively resolve banking disputes and maintain public confidence in the banking system in Indonesia.

Perancangan Kontrak Konstruksi Yang Berkelanjutan: Upaya Pencegahan Sengketa di Era Modern

Patih Ahmad Rafie*, M. Martindo Merta — Fri, 10 Jan 2025 00:00:00 +0000

Construction services are activities that not only contribute to the economy, but also have significant social and cultural impacts in achieving various national development goals. In this context, designing sustainable construction contracts is crucial to prevent disputes in the modern era. Improvements in building structures require cooperation between the employer and the person receiving the work. The laws outlined in the Construction Services Act of 2017 cover planning, implementation, and oversight of construction projects. This study adopts a normative legal method, gathering information from libraries and other sources, and is primarily descriptive. The findings demonstrate that maintaining a fair balance in construction contracts significantly impacts the success of projects and is a crucial factor for clients to avoid conflicts.

Synotic Law: Jurnal Ilmu Hukum

Perlindungan Hak Nasabah melalui Mediasi dalam Penyelesaian Sengketa Perbankan di Indonesia

Perancangan Kontrak Konstruksi Yang Berkelanjutan: Upaya Pencegahan Sengketa di Era Modern